Cloudera Managed Service

On Premises - Private Cloud - Public Cloud

  • 27001
  • 22301
  • 9001

Since 2010, Ultra Tendency has been dedicated to the development and implementation of Cloudera technology.
Ultra Tendency is the only Cloudera Gold partner in central EMEA and the only central EMEA Cloudera partner with a subcontracting agreement with Cloudera Inc. Ultra Tendency has been contributing and committing source code to 20+ projects leveraged in the Cloudera stack since 2012.
The expertise Ultra Tendency has in Cloudera technologies is unique in central EMEA.

Managed Service - Overview

  • Cloudera Managed Service since 2016
  • 2nd / 3rd Level Operations + Preventive Support
  • 10/5 or 24/7 SLA available
  • ITIL v4 as foundational framework
  • Exclusively provided via EU location (All are ISO27001 / TISAX certified)
  • Since 2012 steady contribution to +20 OSS Projects (e.g. Kafka, Nifi, HBase, Hive, Ozone, Yarn, Ranger, Ansible, Terraform)

Managed Service - USPs

  • Binding SLAs to maximize uptim
    • Execution of more critical use cases
    • Maximize business value provided by platform
  • Named Operators ensure continuous support
    • Aware of customer-specifics at any time
  • Predictability of costs (monthly fee)
  • Reduction of cost-intensive administrative overhead
  • Free-up internal resources for value-added development activities
  • Unmatched experience and expertise

Response Time Service Levels

ServiceSLAResponse Time
P1Critical Business ImpactWithin 1 (business) hour1
P2Moderate Business ImpactWithin 2 business hours2
P3Minimal Business ImpactWithin 8 (business) hours

1 with 24/7 support resolution activities for P1 tickets can be triggered outside business hours
2 business hours: 08:00–18:00 CE(S)T

Pricing

The monthly costs will be based on your usage of the platform - to make your operational costs as predictable as possible!
For a quote and more information please reach out to info@ultratendency.com

References