Since 2010, Ultra Tendency has been dedicated to the development and implementation of Cloudera technology.
Ultra Tendency is the only Cloudera Gold partner in central EMEA and the only central EMEA Cloudera partner with a subcontracting agreement with Cloudera Inc. Ultra Tendency has been contributing and committing source code to 20+ projects leveraged in the Cloudera stack since 2012.
The expertise Ultra Tendency has in Cloudera technologies is unique in central EMEA.
Managed Service - Overview
Cloudera Managed Service since 2016
2nd / 3rd Level Operations + Preventive Support
10/5 or 24/7 SLA available
ITIL v4 as foundational framework
Exclusively provided via EU location (All are ISO27001 / TISAX certified)
Since 2012 steady contribution to +20 OSS Projects (e.g. Kafka, Nifi, HBase, Hive, Ozone, Yarn, Ranger, Ansible, Terraform)
Managed Service - USPs
Binding SLAs to maximize uptime
Execution of more critical use cases
Maximize business value provided by platform
Named Operators ensure continuous support
Aware of customer-specifics at any time
Predictability of costs (monthly fee)
Reduction of cost-intensive administrative overhead
Free-up internal resources for value-added development activities
Unmatched experience and expertise
Response Time Service Levels
Service SLA Response Time
P1 - Critical Business Impact - Within 1 (business) hour1
P2 - Moderate Business Impact - Within 2 business hours2
P3 - Minimal Business Impact - Within 8 (business) hours
1with 24/7 support resolution activities for P1 tickets can be triggered outside business hours
2business hours: 08:00–18:00 CE(S)T
Pricing
The monthly costs will be based on your usage of the platform - to make your operational costs as predictable as possible!
For a quote and more information please reach out to info@ultratendency.com
